Terms & Conditions

Shop Policies

~Delivery Times:

"Ready to Ship" items:
Items in the Ready to Ship shop category usually ship the next business day after you place your order, but please allow 1-4 business days. We ship via USPS Priority Mail.

Made to Order Items:
Please check the product listing for delivery times. All items are handmade by artist and designer Alyssa Ravenwood.

Seasonal Orders:
Delivery times vary depending on the current number of clients. During slow times orders will ship faster. During rush times orders will ship later. Please place your order early for Halloween.

If you need an order by a specific date please check for delivery availability before you order. If we can accommodate you we are happy to. A rush order fee may be assessed.

- Items are shipped via insured Priority mail, 2-3 days shipping within the continental US. Items are packaged securely in a sturdy cardboard box.

~California sales tax applies to CA shipments.

~Shipping:
Masks are shipped via insured USPS Priority Mail in a sturdy cardboard box. We ship to your Paypal address.

>> Important: It is the responsibility of the customer to provide a shipping address where they can guarantee secure receipt of their shipment. Shipping fees will not be refunded.

~International shipping:
International shipping costs do not include duties or customs fees which are the responsibility of the client. We have no way of knowing what or if your government may charge you. We recommend contacting your local post office in advance. Tariff code is: Carnival Mask # 9505906. Shipping time does not include possible delays caused by the customs office.

International Shipping Address: Please include a primary and a secondary shipping address and a phone number.

~Advice, Service and Repair:
Anytime you need advice or service for any aspect of your mask please contact us. We are happy to answer your questions about adjusting the fit, performing in mask, comfort, care, whatever you need. Repair service is also available.

~Technique and Materials:
Leather masks - sculpted by hand out of quality vegetable tanned leather. Formed on a life cast of a human face. Painted in beautiful, durable acrylic paint. Paint will not transfer to your skin the way leather dye can.
Sealed with a non-toxic varnish to protect against water and dirt. Dated and signed by the artist.
Made from natural materials. Leather has texture, this a natural feature and part of the beautiful character of artwork made from real leather.
Leather softens with your body heat and conforms to your face. Your mask becomes more comfortable with wear.

~Customer Service:
A pamphlet including instructions on how to care for, adjust the fit, and display your mask is included in your package. If you ever need advice or help with your mask please contact us, we are happy to help.

~Custom Requests:
Colors - Yes, we can make masks in any color you desire. Just ask.

New Designs - Yes we can make custom designs. Please email ravenwoodmasks (at) yahoo.com with the details. There is a custom order fee. We cannot make custom orders during the busy Halloween season. Please make your requests several months before you need the item.

~Sales:
Special sale discounts may not be combined with other coupons, sales, or special offers

~Copyrights:
All copyrights remain the property of the artist. The design may not be copied or reproduced.